10050 Crosstown Cir.
Eden Prairie, MN 55344
You may have gotten a letter from Viking that states that a car that you rented was returned damaged. This means that Viking Billing Service got your information from one of the rental car companies we partner with. These rental car companies employ the services of Viking Billing Service to connect with their customers and reconcile their accounts
People often mix up various functions of our company and assume that a call or a letter from Viking Billing Services about a rental car means that their rental car company sent their balance to a collections agency. They haven't. But sometimes these same people do a quick search online and find bad information that reinforces their concern.
We work on behalf of rental car companies, clearing up account balances and working to resolve claims disputes. This allows the rental companies to focus on what they do best, which is provide customers with vehicles and service they can trust. And it allows us to do what we do best, which is take care of details and solve problems for people.
There is a part of Viking Client Services that works as a collection agency, but it is a separate division from Viking Billing Service.
Viking Billing is a division of Viking Client Services. We have been in business for 50 years, remaining committed to people and committed to good in each transaction. As you work with us to resolve any issues, we are confident you’ll discover a company of integrity and service.
No. When Viking Billing Services works on behalf of rental car companies to reconcile damage claims, we're doing so as an extension of the company you rented your car from. It isn't until debts goes into the collections process due to non-payment that the credit bureau is informed.
The Fair Debt Collection Practices Act (FDCPA) is a federal law that protects you from unethical or defamatory tactics by debt collections companies as they attempt to recover debts. While Viking Billing Service is not a collection agency, it recovers debts and outstanding balances on behalf of various companies, often putting Viking Billing in those conversations with Viking Client Services (VCS) and other debt collection agencies. The law restricts the activities and behaviors of debt collectors, when they can call a residence and how often they can contact people. A violation of FDCPA standards can open up collections agencies to litigation and penalties.
If you feel that the damage claim against you was made in error, let us know. We are working off of information that we receive from our rental car company partners. Sometimes that information is wrong. We have helped more than one person clear their name and dismiss financial liability from their rental car company. But in order to clear your name, you have to talk to one of our agents.
At Viking Billing Services, we are interested in doing what's right...every time. We are committed to people and committed to good.