Our work involves some of the most rigid standards in compliance with some of the most difficult dynamics of human relationship. It’s a unique blend of seemingly contradictory, and at the very least conflicting, ideas.
So how do we reconcile this tension? How do we care so much about data security and results while managing relationships? By being Committed to Peopleand Committed to Good.
We are committed to the customers we serve and the employees we hire. We are committed to do what is right for our clients, customers, employees, and the community at large. We are, and always have been, in this business for the people we serve.
We are committed to restoration, leadership, and trust in everything we do. Without those values steering our work, we can't deliver on any of our promises.
At Viking, we rebuild and restore. We help people rebuild their names, their finances, and their lives. We restore what’s been lost. Particularly in the area of collections, the work we do can be uniquely challenging. “Debt Collectors” have a reputation. Their phone calls are avoided. Their work is difficult. But at Viking Client Services, we believe that true success in debt recovery happens when results are delivered to our clients without devaluing the people who are paying off their debts. In that context, our job is one of restoration of debts within the context of dignity.
We believe that new methods and new technology should be employed whenever possible to deliver the results that we've been known for since our beginning. There are times to stick with what's always worked. And there are times to open up the discussion about new, better ways to get a job done. We depend upon the creativity of our staff and support teams to find new, better, innovative ways to deliver the results that we value.
Viking has a history of delivering results. Each of the services we offer to our customers produces something tangible for them: Increased revenue. Improved service offerings for their customers. Increased efficiency. Improved processes. The consistency of our work improves the performance of our clients. And when that happens, everyone wins.
The information that our clients and customers share with us is sensitive. It requires the highest standards of compliance and security. They need to know that the financial and personal data that our systems and personnel are accessing will not be compromised. They need to know they can trust us.
We have established ourselves as a consistent advocate for our customers. As they seek to improve their performance, they trust us to work on their behalf. By collecting lost debts through our recovery services we are helping restoring what’s otherwise lost. With insurance subrogation, we’re managing the process and details of insurance claims and keeping insurance companies and their customers moving forward. With payment processing, we’re managing sensitive data while expanding a company’s service offerings.
With each transaction at Viking, we’re delivering the results that our customers need us to deliver. It’s how we demonstrate that we’re committed to the people we serve.
With every relationship and every task, we’re working with with innovation and consistency. We’re doing it with the highest standards of security and the fundamental belief that people matter, and the way we treat them matters. It’s how we demonstrate that we’re committed to doing good.