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Our People & Experience

Our Senior Management team averages over 20 years of experience within the financial industry.  Team Managers and Company Trainers average 17 years of experience within the collection industry, and 15 years of employment with Viking.


Gene Kloeckner-Chairman

Mr. Kloeckner has served as the CEO of Viking Client Services since its inception in 1969. Prior to starting Viking Client Services, Inc. Mr. Kloeckner spent 4 years in the trust department at First National Bank of Minneapolis. Prior to that, Mr. Kloeckner worked as an audit manager for National Car Rental for 2 years and the previous 5 years as a collection manager for Fingerhut Corporations.


Cory Kloeckner-CEO

Mr. Kloeckner has worked in all areas of Viking in many positions over the last 20+ years. Prior to joining Viking, Mr. Kloeckner attended the University of North Dakota and graduated with a Bachelor of Science degree in Business and Airport Administration.


John O’Shea-President

John joined Viking in 2011. He is a former founder and owner of Triad Financial Services. After a successful sale of the business, he served in similar roles at GMAC/Residential Funding, AllianceOne and ICT Group (now Sykes). He has performed for 28 years as a senior executive in the ARM, Customer Contact and BPO markets. He is a graduate of St. Olaf College.


Cindy Petricca-Chief Financial Officer

An innovative and experienced finance and accounting professional, Ms. Petricca joined Viking Client Services in 2008. She has over 25 years’ experience across a broad range of industries and environments including start-ups to mid-size established companies. She holds a Bachelor of Science degree in Accounting from Metropolitan State University and is a Certified Management Accountant.